Jeff Sussna is an internationally recognized systems thinker and IT expert. He is Founder and Principal of Ingineering.IT, a Minneapolis consulting firm that helps companies transform IT to meet the needs of 21st-century business. Jeff has nearly 30 years of experience leading high-performance teams across the Development/QA/Operations spectrum. He has done work for a diverse range of companies, including Fortune 500 enterprises, major technology companies, software product and service startups, and media conglomerates. Jeff combines engineering expertise with the ability to bridge business, creative, and technical perspectives. He uses his insight and experience to help organizations challenge assumptions and discover new solutions. He is a highly sought-after speaker and writer respected for his insights on topics such as Agile, DevOps, Service Design, and cloud computing. Jeff’s interests focus on the intersection of development, operations, design, and business. He is the author of “Designing Delivery: Rethinking IT in the Digital Service Economy”. Designing Delivery explores the relationship between IT and business in the 21st-century, and presents a unified approach to designing and operating user-centered digital services.