
There Is No Shame in Customer-Reported Incidents
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As co-founder and CEO of FireHydrant, Robert Ross believes that better incident management tools and processes are integral to a world where all software is reliable. He founded FireHydrant in 2018 as the tool he wished he’d had when managing incidents as an on-call engineer at companies like Namely and DigitalOcean. In his spare time, Robert enjoys skiing, traveling, and a good road trip.