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Security / Software Development

Authorization Challenges in a Multitenant System

Multitenancy poses challenges around authorization and privacy, so it's important to understand these before you start building your system.
Sep 8th, 2022 8:46am by
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Multitenant applications allow several distinct groups of users to access a system. Most SaaS solutions use multitenancy so that multiple organizations can sign up. Each customer becomes a “tenant” in the system with their own set of user accounts.

James Walker
James is the founder of Heron Web, a U.K.-based software development agency. He has experience managing complete end-to-end web development workflows with DevOps, CI/CD, Docker and Kubernetes. James also writes technical articles on programming and the software development life cycle.

While multitenancy is often the most effective way to build new software, it poses challenges around authorization and privacy. You need to maintain strong boundaries between your tenants so customers can’t access each other’s data. In many cases, it’s also desirable for support teams to have the ability to override those guard rails so they can diagnose problems individual tenants experience.

In this article, you’ll learn about the authorization problems that multitenancy creates. It’s important to understand these before you start building your system, so you can anticipate potential weaknesses and build adequate protections to address them.

What Are Multitenant Systems?

Multitenancy is a computing model that allows many independent customers to use a single instance of a service. Customer One might have users A, B and C, while Customer Two has users X, Y and Z. All six users share the same software deployment, but users associated with Customer One shouldn’t be able to access data created by users associated with Customer Two, or vice versa.

Service operators use multitenancy because it’s more scalable, maintainable and cost-effective than single-tenant alternatives. Single-tenancy makes you provide each customer with a dedicated instance of your service, requiring management of more compute resources, some of which might sit idle when tenants are inactive. It also means that updates and rollbacks need to be applied across all of your instances, which increases the burden on operations teams.

Multitenancy can have a positive impact on security, too. It gives you a single attack surface that you can more easily monitor and control. When implemented correctly, multitenant systems provide robust logical isolation between customers, protecting privacy and data integrity.

Multitenant Authorization Challenges

Many of the risks of multitenancy originate from improper access control within your application. Safe multitenancy depends on an authorization model that reliably ties users to their data. Getting this right can be challenging if your system design doesn’t anticipate where problems can occur.

Isolating Users to Their Tenant

Restricting users to the data that belongs to their tenant is the most fundamental requirement of multitenant authorization. Tenant isolation barriers are needed to prevent users from accessing sensitive information owned by another account. Such a breach would erode trust in your service and, depending on the type of exposure that occurred, could leave you liable to regulatory penalties.

Tenant identification usually occurs early in the lifecycle of a request. Your service should authenticate the user, determine the tenant they belong to, and then limit subsequent interactions to data that’s associated with that tenant. Data fetches performed by your application need to be consistently constrained to avoid unintentional leakage of another tenant’s information.

Issues often creep in when you implement endpoints that fetch an item specifically requested by the user. You could have an API such as /api/users/:userId that provides the information associated with a user account. The requested user ID, such as /api/users/100, might not be owned by the same tenant as the user who makes the interaction. You need a convenient mechanism for either constraining the database to fetch the active tenant’s data or checking whether a retrieved user record is accessible to the authenticated individual.

Distinguishing Between Role- and Resource-Based Authorization

Software systems incorporate two different forms of authorization:

  • Role-based authorization permits an action whenever a user has been granted a particular role. As an example, if a user is an administrator, they may be allowed to create other users.
  • Resource-based authorization controls access to an action based on characteristics of the resource it targets. Deleting a user account could have different authorization requirements depending on whether that account is an administrator or ordinary user.

In the context of multitenancy, both of these forms of authorization tend to overlap. Role-based authorization usually becomes implicitly dependent on resource-based authorization. Users who have a role (role-based authorization) can take the actions it provides, but only with respect to resources owned by their tenant (resource-based authorization). Continuing the example above, administrators can delete users, provided that the target user is part of their organization. The authentication routine first checks if the administrator has the “delete user” role, and then ensures the target user is part of the same tenant.

The most effective multitenant authorization systems will flexibly accommodate customizations on a per-tenant basis.

This distinction can create subtleties in your authorization logic that don’t surface in conventional single-tenant applications. Security policies always need to be conscious of the currently selected tenant, even if they’re performing role-based authorization checks.

Another complication occurs when tenants require unique combinations of roles and actions to mirror their organization’s structures. One org might be satisfied by admin and read-only roles; another may need the admin role to be split into five distinct assignments. The most effective multitenant authorization systems will flexibly accommodate customizations on a per-tenant basis. At the application level, granular permission checks will remain the same; however, the system will need to be configurable so tenants can create their own roles by combining different permissions.

Catering for Cross-Cutting

It’s usually fairly simple to implement basic tenant isolation, even if you’re building your own authorization system. Things get more complicated once you develop a business requirement for cross-cutting between tenants. Support workers in SaaS organizations may exist in an internal tenant but require access to neighboring tenants that belong to the service’s customers. Being able to view data from a user’s perspective is often the best way to effectively investigate and diagnose issues.

Cross-cutting has to be managed with care. It can make authorization much more difficult because it introduces new operating scenarios and the potential for edge case issues. You need to ensure that only approved users can enter other tenants’ spaces and that their actions and activities in that space are restricted. Even in the context of a support request, it’ll usually be inappropriate for a user’s payment details to be exposed to an administrator, for example.

Authorization isn’t the end of the story. Actions performed by users who are cutting across tenants need to be logged and monitored, so they can be audited in the future. This is vital so you can determine who made a change if a user reports unrecognized activity on their account. Auditing may even be mandated for services that need to comply with specific regulatory frameworks. Logging can be incorporated into your authorization layer so that cross-cutting permission checks are recorded at the time they’re made.

Accounts that are allowed to cross-cut should be viewed as high-risk assets and subjected to a stringent security regime, such as mandatory two-factor authentication. The privileges afforded by cross-cutting must also be kept to the bare minimum needed to accommodate each user’s working responsibilities. Front-line staff should have less extensive access than senior support workers — it’s safer to request an elevation if the first tier can’t resolve the problem.

Limiting Feature Access to Specific Tenants

SaaS solutions often come with multiple subscription plans that allow customers to choose the right set of features for their needs. This requirement needs to be acknowledged within your authorization strategy. The authorization layer should be aware of the features available to the current tenant so it can deny roles that are associated with off-limits components.

Manually assigning and revoking roles as customers move between plans is one way to solve this, but it’s a tedious and error-prone approach. Tying roles directly to the subscription features they’re backed by is much more reliable. It also allows immediate resumption of previously assigned user capabilities if a customer downgrades, and then later moves back to a higher tier.

Permission checks made by your application should first determine whether the tenant has the requisite feature, look at whether the authenticated user has the requested role, and finally confirm that the target resource is owned by the tenant and passes any resource-specific authorization policies. Centralizing this logic using a policy-driven authorization platform is the best way to avoid mistakes as more variables affecting authorization outcomes are introduced.

Admin Access by Product and Engineering Teams

Administrators, operators and engineering teams sometimes require elevated access that permits interactions with data from any tenant. This poses further risks and challenges that need to be considered before it’s implemented.

It’s easy to lose track of accounts as your organization grows, leading to a large number of over-privileged accounts.

Allowing root-like access to your service can streamline development tasks so that issues can be diagnosed more quickly. A developer who can log in, masquerade as the user who reported a bug and follow a set of reproduction steps is more likely to efficiently identify problems that only appear under specific circumstances.

This level of privilege must be carefully managed as you scale. In some systems, specific user accounts are granted the capability via hardcoded attributes such as their email address domain name or a special “administrator” flag. It’s easy to lose track of these accounts as your organization grows, leading to a large number of over-privileged accounts.

Treating administrator access the same as any other role is a much safer prospect. Use your authorization provider to grant admins a role that includes all the actions known to your application, across every tenant. This lets you manage administrators using your existing authorization mechanisms. You’ll be able to conveniently list all your root-level accounts and revoke their privileges when required, aiding compliance and monitoring.


Multitenancy is a scalable and cost-effective software delivery model in which multiple customers share an instance of your service. It’s dependent on your application implementing proper authorization controls to isolate tenants and prevent users from moving laterally between them. Most systems will also need a mechanism that allows controlled override of those safeguards so support teams and developers can effectively administer tenanted accounts.

Developing these authorization systems from scratch is a demanding task that can allow errors to occur. Fortunately, you can use an external provider to implement multitenancy in your application without having to reinvent all the safeguards.

Cerbos is an open source access control technology that you can self-host alongside the other components of your system. Cerbos lets you build your multitenant authorization rules as clear policies that are decoupled from your application’s code. You can check whether a user’s permitted to take a particular action using API calls or Cerbos’ language-specific SDKs. Integrating with Cerbos accelerates development and reduces the risk of security holes, letting you concentrate on your system’s unique functionality.

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