ChatBots Could Finally Make Knowledge Management Painless

May 26th, 2017 3:00pm by Joab Jackson

In this episode of The New Stack Makers, we spoke with Rick Nucci, co-founder of chatbot platform provider Guru. You might remember Nucci’s name from another company he started a few years back — Boomi, which offered one of the very first cloud integration tools — Boomi was later acquired by Dell. Guru actually came out of the frustrations Nucci felt at Boomi — namely how to convey vital knowledge across an organization in a way that does not require a lot of sleuthing on the part of the employee. So, in today’s podcast, let’s find out how chatbots can make knowledge management easier. This episode was recorded at the Botness Enterprise conference in Austin, Texas.

Also available on Apple Podcasts, Google Podcasts, Overcast, PlayerFM, Pocket Casts, Spotify, Stitcher, TuneIn

Topics:

1:00: How Guru came about.
3:06: With chatbots, information comes to you.
4:51: Slack invests in Guru.
6:23: Chatbots and knowledge management.
9:16: The experience of building a chatbot.
11:46: Will Chatbots be a real seismic shift for the industry?

Joab Jackson is a senior editor for The New Stack, covering cloud native computing and system operations. He has reported on IT infrastructure and development for over 25 years, including stints at IDG and Government Computer News. Before that, he...