We dive into the emerging world of chatbots and the conversational interface for this episode of The New Stack Makers podcast. At the Botness Enterprise conference in Austin earlier this month, we spoke with Beerud Sheth, CEO of a company called Gupshup. “Gupshup” means chitchat in Hindu and appropriately enough Gupshup bills its service as the world’s most advanced bot and messaging platform. It enables developers to quickly and easily build, test, deploy and manage chatbots across all messaging channels. We wanted to find out more about how to run chatbots with GupShup and where the company sees the technology heading.
1:29: How Gupshup got started
2:20: Why chatbots are something companies should consider.
4:45: Why companies should start thinking about chatbots and the conversational interface as the primary way the customer will interact with them.
5:41: How companies should start using chatbots.
6:43: How to deploy Gupshup.
7:26: The security challenges around botnets.
8:15: Various uses of chatbots.
10:37: Chatbots from the developer’s point of view.
12:04: Chatbots and natural language processing.
13:44: Chatbots and domain knowledge.
16:30: Gupshup’s smart messaging.
18:34: Automated bot interactions.