How to Respond to Any Crisis (IT or Otherwise) in an Organized Way
How to Respond to Any Crisis (IT or Otherwise) in an Organized Way
Welcome to The New Stack Context, a podcast where we discuss recent posts, podcasts, and sponsor activity from The New Stack website.
For this week’s episode, we speak with Rich Adams, a senior engineer of security and incident response at PagerDuty. A few weeks back, PagerDuty released as open source the documentation for how organizations can set up a process for responding to incidents, including the establishment of a command center and the designation of an incident response leader. The guidelines are based on the company’s own standard operating procedures for handling a crisis.
“Anyone can use the information in our guide, whether they’re a PagerDuty customer or not. The guide is about how organizations can respond to incidents — regardless of the products they use — so we focus on the principles and techniques of incident response as opposed to how one can perform specific actions within a tool,” Adams wrote in the post.
PagerDuty is the leading digital operations management platform, empowering enterprise DevOps, IT operations, support, and security to turn any signal into insight and real-time action across any operational use case.
In the second half of the show, we spoke to Kong co-founder Marco Palladino, about the end of what calls “software tribalism,” as open source moves the industry to a hybrid world driven by developers, not software stack vendors.
“Open source plays a different role for different players of the ecosystem, but the best one is empowering developers. In a typical company, developers didn’t make a lot of software decisions, but that has changed in a big way,” Palladino quotes Kafka co-creator Neha Narkhede in the piece.
TNS editorial director Libby Clark hosted this episode, along with TNS founder Alex Williams and TNS managing editor Joab Jackson.
Show Links
- The End of Tribalism in Software
- PagerDuty Open Sources Its Incident Response Best Practices
- PagerDuty Incident Response Process
- CNCF’s Director of Ecosystem on Her Life Before and After Google