Observability / Technology

New Relic One Offers an Enterprise-Wide View

15 May 2019 10:30am, by

New Relic has unveiled the first aspect of its platform for the future, a connecting layer called New Relic One over its existing monitoring and visibilities offerings to enable enterprises to see everything in one place.

“What we hear from customers is now much more complex and heterogeneous their environments are. … Now it’s hundreds and thousands of microservices, many different types of things and languages and containers. They wanted one place where they could see everything together and also see how everything is related,” said Nadya Duke Boone, vice president of product management at New Relic.

It calls all these things “entities.” An entity is anything that that needs to be instrumented, that generates data, metrics and logs and doesn’t run in isolation. It could be a microservice, mobile app, Kubernetes cluster or Lambda function.

IT customers tend to have thousands, if not hundreds of thousands, of entities.

“Modern software has more entity types, more services, more connections, more teams, all tracked by more tools, often separated into silos that make it almost impossible to share information,” New Relic CEO Lew Cirne wrote in a blog post.

“To truly understand modern software systems, you need a pan-enterprise solution that lets you look at each entity in context. If you get an alert, for example, you don’t just need to know that something is spiking. You also need to know, ‘What is the thing that is generating that data?” and “What is it dependent on?’”


Its platform going forward is building on its recent acquisitions of acquisition of SignifAI and Kubernetes specialist CoScale.

“New Relic One is a new UI that uses the data that customers are sending us today …but also a new back end that can automatically index entities so they’re searchable and connects them, showing those relationships in real time. It works across an enterprise,” Boone said.

It includes more than 40 new features, including monitoring for AWS Lambda, new dashboards, programmability, global search, and cross-account service maps.

Monitoring data might be organized by team, as development vs. production, or even servers vs. software, Boone said. With New Relic One now, customers have a choice to see that data in those silos or all together.

“In our beta testing, we had a customer who found they had development systems talking to production systems, which was a big no-no, of course. Because they had this enterprise-wide view, they could see [these sorts of] problems. It was more transparent than when they could only see development or production,” she said.

The view could be broad or deep.


“We’ve done a lot to enhance the search experience — to find the entities you’re looking for or be able to group them with filter, but also we’re providing search really deep into distributed tracing. … a trace as it’s traveling through many, many servers, each of those pieces of the span. We’re letting customers go in and find something that happened in just one span,” she said.

Later this year, the company will be augmenting its offerings with log management, new AIOps capabilities, and a programmable user interface to make it easy to add new components or pages specifically tailored to a customer’s business needs.

The New Stack’s Alex Williams previously wrote about the SignifAI acquisition and New Relic’s move to AIOps, or the use of machine intelligence to better monitor and troubleshoot complex IT systems.

Aaron Johnson, senior vice president of product management at New Relic and Guy Fighel, co-founder and former chief technology officer of SignifAI, discussed that in an episode of The New Stack Makers.

In an earlier episode, Johnson discussed New Relic’s approach to distributed tracing:

The Keynotes from New Relic: Modern Visibility with Distributed Tracing

Also available on Apple Podcasts, Google Podcasts, Overcast, PlayerFM, Pocket Casts, Spotify, Stitcher, TuneIn

New Relic is a sponsor of The New Stack.

Feature image via Pixabay.