The New Stack Context: Raygun Portland Tech Leaders’ Lunch
CloudBees sponsored this podcast.
Creating a Code to Customer Feedback Loop
This week, The New Stack Context podcast comes to you live from Portland, where we recorded key takeaways from the Raygun Tech Leaders Lunch, a discussion about monitoring, metrics, and how IT systems can help with customer satisfaction. In this lunchtime panel discussion, we heard how software teams at Chef, Nike, Microsoft, and The Standard prioritize user experience and performance in their product development workflow, by closing the feedback loop and monitoring what matters.
Scott Hanselman, a partner program manager at Microsoft, served as host. The panelists were:
- Brian Brewer, specialist in product quality management, test engineering, and DevOps at Nike
- Niamh Cahill, solutions architect manager at Chef Software
- Jon Edwards, IT director, infrastructure and operations at The Standard
- Dave Harrison, senior application development manager at Microsoft
- Kathy Lee, software engineer at Microsoft.
In the first segment of today’s podcast, TNS editorial and marketing director Libby Clark talks with Harrison and Raygun Co-founder and CEO John-Daniel Trask about how developers can help customers and improve their software development life cycle feedback loops.
Then we hear some highlights from the show…
There’s a collapse in boundaries between IT and everyone else – internal and external customers included says Niamh Cahill @getchefdotcom @raygunio pic.twitter.com/nhi6b4wby7
— Libby Clark (@LibbyMClark) December 11, 2019
Latency lag is the new web outage for customers now says Jon Edwards @The_Standard @Raygunio
— Libby Clark (@LibbyMClark) December 11, 2019
Monitoring with a capital M seems like a big thing but start small and you can get set up in a Friday afternoon and iterate says Dave Harrison @Microsoft @raygunio pic.twitter.com/4SOJcLo0FH
— Libby Clark (@LibbyMClark) December 11, 2019
Make monitoring part of your definition of done: monitoring in production @raygunio @Microsoft pic.twitter.com/PAHTDJhzx7
— Libby Clark (@LibbyMClark) December 11, 2019
One idea is to have a continuous improvement team whose job is to dig into outages and decide how to fix the process or monitoring metrics says Niamh Cahill @chef @raygunio pic.twitter.com/02F8BrAUmz
— Libby Clark (@LibbyMClark) December 11, 2019
One key metric of high performance teams is when you have an outage the issue actually gets fixed says Dave Harrison @Microsoft @raygunio
— Libby Clark (@LibbyMClark) December 11, 2019
How do you get your customers closer to your code? Executive buy in is key because it takes organizational change says Jon Edwards @The_Standard @raygunio pic.twitter.com/En1rFSIBiq
— Libby Clark (@LibbyMClark) December 11, 2019
Then later in the show, TNS publisher Alex Williams and TNS managing editor Joab Jackson discuss some of the top news and podcasts from the week, including the release of Kubernetes 1.17, continuous documentation for CI/CD, Packet’s Tinkerbell bare metal deployment technology, and the importance of data protection in cloud native operations.
The Cloud Native Computing Foundation, Packet and Raygun are sponsors of The New Stack.