Managers of business technologies (e.g., Salesforce, Slack, Gmail, Workday) are motivated to push forward a new wave of “no-code” and “low-code” development. According to Workato’s State of Business Technology 2021, 51% say their top challenge is how much time it takes to get things done with the tools. Especially at smaller companies, business technology managers are in charge of answering all day-to-day IT questions for the organization, as well as provisioning equipment and a host of other responsibilities. They often collaborate with advanced business users to help automate processes. They have seen firsthand how business processes are managed, and 78% still allow end-users to build automations.
So far, the top automations being implemented are for ITSM, help desk, managing other automations, and escalating customer support to engineering. This might explain why 92% of the business technology pros are satisfied with their work-life balance and 89% are satisfied with their workload. Hopefully, all these benefits aren’t making it easy to ignore potential pitfalls related to data integration, security and application maintenance.
The New Stack is a wholly owned subsidiary of Insight Partners, an investor in the following companies mentioned in this article: Workato.
Feature image via Pixabay.